How It Works
Getting Started With Walking & Adventures
Schedule Your Free Meet & Greet! We come in person to meet your pet, take down their information, and answer all of your questions! Once you sign up, we will send you the activation link to your client account.
At our meeting, we review your pets information to make sure we are ready to get started and make sure you are ready to go with our easy-to-use-app! We also send you our waiver after the appointment – once you have that signed, you are good to go!
Scheduling Appointments
Once you’ve done the meet & greet, we are ready to get services started for you. For scheduling us, you have two options:
Recurring schedule – we set up a regular schedule for you and you just let us know if you need to change or cancel! Best for the pet parent who wants to make 100% they’ll get into our schedule week after week for their pets’ needs. This schedule will automatically approve every week, so you know you are covered!
On-demand – you can request as needed for a walk through the app. Best for the pet parent who has last minute things come up often and needs backup help with their pet on long days. These appointments will show as “pending” for you until we confirm them into our schedule. We do our absolute best to get all of our requested walks into our schedule! The more notice you are able to give us, the higher the guarantee.
Once an appointment is scheduled for you, you’ll be able to see which team member is coming and see the confirmed time of your appointment.
For our services – we offer dog walks from 20 – 60 minutes, dog park trips, trail adventure trips, and beach trips. You can check out our full list of services here!
At The Appointment
We follow your instructions to the letter. We reinforce training commands that you have, note specific behaviors, and even flag your account if you have indoor cats so that we know to watch our feet coming in. There is a chat thread in the app where you can let your walker know about a certain change or ask a question.
We will always let you know when we are on our way to your house, and at the end of the visit, you’ll receive a report card from us with detailed information on how the visit went. We also send pictures – guaranteed to brighten any long work day or provide peace of mind during vacation!
Payment
Your client account through our app is set up to take credit card or ACH transfers. You’ll have an invoice in your account for your services. Payment is due by the end of the week on Sunday.
Don’t want to have to remember to send it in? No problem – we have an AutoPay feature that can run your card for you on Sundays if you have anything due.
Have a question we didn’t answer? Fill out the form below – we’d love to connect with you!
Proudly Serving:
Asbury Park, Ocean Grove, Bradley Beach, Avon-by-the-Sea, Belmar, Lake Como, West Belmar, Neptune Township, Neptune City, and Wanamassa